The Domino Effect

The word domino may conjure up images of a row of flat, rectangular blocks with one end bearing from one to six pips or dots, with the other blank. These pieces are used in a variety of games, mainly by matching the ends of one to another and then laying them down in lines and angular patterns. A complete set of dominoes contains 28 such pieces. The word is also used to refer to any of various games played with them, such as scoring points by arranging dominoes in chains with matching ends, and to the players themselves, who are known as dominoes.

Dominoes come in a variety of shapes, sizes, and colors, but most are white with black or ivory faces. The color of the face reflects the type of wood used to make them. In the past, dominoes were often carved with designs of animals or human figures and used to teach children about number values and simple addition and subtraction.

When we talk about the domino effect, we are referring to the idea that one event can cause a chain reaction of other events, each building on the one before it. This can apply to social or business scenarios. For example, if someone is caught smoking on the job, it could result in a loss of customers. This in turn can lead to a loss of revenue, which in turn could threaten the viability of the company.

This is what happened to Domino’s Pizza in 2004 when CEO David Brandon resigned. The company had been struggling with a high turnover rate among its employees, and a low satisfaction rating from customers. It wasn’t long before the company was facing bankruptcy.

The new CEO, Tom Doyle, decided to refocus the company on its core values. This included refocusing on the customer and listening to their complaints. Domino’s began to introduce changes like a relaxed dress code, leadership training programs, and college recruitment systems. They also paid close attention to their customer feedback, addressing each complaint directly.

Domino’s also refocused on their supply chain, introducing a new delivery service and revamping their website to reflect this change. They were able to cut costs and make the necessary adjustments quickly, which ultimately saved the company.

As the CEO of Domino’s, Tom Doyle was able to put into practice some important lessons learned. It is important to communicate clearly with your staff and customers, and be willing to listen to their complaints. When you do, it can help you avoid a potential collapse.

Lily Hevesh first started playing with dominoes when she was 9 years old, and her grandparents had the classic 28-piece set. She loved setting them up in a straight or curved line and flicking the first piece, watching it fall, domino by domino. Hevesh now has more than 2 million YouTube subscribers, and she creates spectacular domino sets for movies, TV shows, and even a Katy Perry album launch. She tests every aspect of a setup and films it in slow motion to catch any mistakes before it’s completed.